design

The Scariest Design Review of My Life

Posted on March 28, 2022.

No designer should ever have to fear reviewing their work with a stakeholder. Here's one story of how it happened to me and what I learned.

Posted on December 20, 2021.

Objectives and Key Results offer a new opportunity for user experience and design work to make a powerful impact on our products and services

Posted on December 6, 2021.

Managing to outcomes works well if we're also monitoring negative behavior. If we're not, we risk real world negative consequences.

Posted on October 25, 2021.

Successful businesses know that making the customer happy is their only concern. Here's why.

Posted on October 4, 2021.

Here are some of the big highlights from the new 3rd edition of the lean ux book, available now.

Posted on September 27, 2021.

Every company makes decisions based on the highest paid person's opinion. It turns out it's just a hypothesis. Here's how to tame it.

Posted on July 26, 2021.

This short video explains how to use the hypothesis prioritization canvas to determine which hypotheses you should test.

Posted on June 28, 2021.

This short video explains how to use the Lean UX canvas.

Posted on June 14, 2021.

There’s so much more to product development than writing code. Here is what The Work consists of and why you should make time to do it.

Posted on May 24, 2021.

Scrum teams fail without dedicated designers. Here’s why.