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FAQ: What is shared understanding?

Posted on August 1, 2022.

In this short video I answer one of the most commonly asked questions I hear: what is shared understanding and why is it valuable?

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The Scariest Design Review of My Life

Posted on March 28, 2022.

No designer should ever have to fear reviewing their work with a stakeholder. Here's one story of how it happened to me and what I learned.

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OKRs AND UX

Posted on December 20, 2021.

Objectives and Key Results offer a new opportunity for user experience and design work to make a powerful impact on our products and services

Incentives vs The Right Behavior

Posted on December 6, 2021.

Managing to outcomes works well if we're also monitoring negative behavior. If we're not, we risk real world negative consequences.

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The Highest Paid Person’s Opinion

Posted on September 27, 2021.

Every company makes decisions based on the highest paid person's opinion. It turns out it's just a hypothesis. Here's how to tame it.