Category: Lean UX
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Case Study: How 3 startups built their customer discovery practice
3 startups share how they think about and execute customer research and the impact it’s had on their business
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Who owns product discovery?
How do we create a process where every role has customer access in an effective and sustainable way? Here are…
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Framework names don’t have to have baggage
The names of our processes can sometimes be the thing that keeps adoption low. Here’s a way to rethink that.
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The Product is the Variable
In the past, we’ve never doubted that we were going to ship the product. In a continuous world the product…
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The OKR Cycle
What does a complete cycle of planning and delivering on OKRs look like. Here’s an example.
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OKRs and User Story Mapping
User story mapping is a powerful tool for coming up with timely, user-focused key results with your product development team.
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Process Experiments
How to use product thinking to de-risk your agile implementation.
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Talking to customers is not a waste of a developer’s time
Everyone should talk to customers. Most companies buy the idea. They also believe it’s a waste of time with developers.…
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What’s the difference between a user outcome and a business outcome?
Outcomes are measures of behavior. Here’s the difference between a business outcome and a user outcome and why it matters.
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Why aren’t learning and experimentation corporate values?
Despite decades of advice and proof that building learning into our work improves results, organisations are still resistant. Why is…