New ways of working can be risky and scary for large organisations. To increase their chances of adoption and success treat them like products.
FAQ: What is shared understanding?
Posted on August 1, 2022.In this short video I answer one of the most commonly asked questions I hear: what is shared understanding and why is it valuable?
The Magic Interview Question
Posted on June 27, 2022.Get the most relevant stories from your customers with this one, simple question.
OKR Leadership: Without Product Discovery Your Teams are Just Guessing
Posted on April 18, 2022.Setting up goals is the beginning of your OKR journey. The next step is understanding how you, as a leader, must support product discovery.
What’s new in the latest edition of lean ux?
Posted on October 4, 2021.Here are some of the big highlights from the new 3rd edition of the lean ux book, available now.
Fast food vs long-term nourishment: which digital transformation diet is right for you?
Posted on September 6, 2021.Your company’s digital transformation diet should consist of a mix of fast food type trainings and long-term transformation diets supported by coaches. Here’s why.
When is Amazon done?
Posted on August 30, 2021.Being done with digital work no longer makes sense. Here's why.
Planting Season vs Harvest Season
Posted on August 23, 2021.Businesses are cyclical. Thinking about when you're going to plant vs harvest ensures we've always got new ideas to try and grow.
Output, Outcomes, Impact and KPIs
Posted on August 16, 2021.There is a lot of confusion around the terms output, outcome, impact and KPI. Here is what each one means and how they relate to each other.
Inspect and adapt, with respect
Posted on August 2, 2021.We all know go to the gemba tell us to go and see and we inspect and adapt. But there’s another part to it — showing respect to the people we seek to improve. Here’s why.