Category: Productivity
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How to build a high-performance culture without culling the herd
The annual layoff cycle perpetuates only one thing – mediocrity. Here are 3 ways to break that cycle and build…
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How I break down hypotheses to make them easier to test
I teach teams to write hypotheses but they always end up too big. Here’s how I break them down into…
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Revenue isn’t everyone’s goal
An OKR shortcut is to give everyone revenue goals. It doesn’t work. Here’s why.
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Ego killed the empowered product team
Everyone wants to build empowered product teams. There’s one huge obstacle in the way — your boss’s ego. Here’s how…
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The Scariest Question in Product Development
Everyone has great ideas. Those ideas show up at random moments. They risk derailing your initiative. Here’s how to avoid…
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Everybody has a customer
Expanding a bit on the idea that everyone makes something for another human to use and why that impacts the…
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10 Tips for Building a Customer Obsessed Organization
10 practical tips for building a culture that obsesses over the customer and understands them deeply
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10 Challenges to Building a Customer Obsessed Organization
I’ve been working in, with and around product organizations for more than 20 years now. Over time, as with all…
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Case Study: How 3 startups built their customer discovery practice
3 startups share how they think about and execute customer research and the impact it’s had on their business
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Who owns product discovery?
How do we create a process where every role has customer access in an effective and sustainable way? Here are…