3 startups share how they think about and execute customer research and the impact it's had on their business
How do we create a process where every role has customer access in an effective and sustainable way? Here are some thoughts.
The names of our processes can sometimes be the thing that keeps adoption low. Here’s a way to rethink that.
User story mapping is a powerful tool for coming up with timely, user-focused key results with your product development team.
Everyone should talk to customers. Most companies buy the idea. They also believe it's a waste of time with developers. Here's why they're wrong.
OKRs should have an opinion. Without one, teams lack clear direction. Here's how to write unambiguous objective statements.
The key to reducing analysis paralysis and amplifying evidence-based decisions is knowing when to let an idea go.
Start the year by erasing all of your goals and do this instead.
Middle managers can strongly influence the success of OKRs. Here’s how their job changes to support these new goals.
We say these words all the time yet they mean nothing. Here's a list of phrases to avoid and what to use instead.