Everyone has great ideas. Those ideas show up at random moments. They risk derailing your initiative. Here's how to avoid that.
[VIDEO] How to design lightweight experiments
Posted on November 6, 2023.A short video walking through how to come up with lightweight experiment ideas from a business problem and solution hypothesis.
Everybody has a customer
Posted on October 30, 2023.Expanding a bit on the idea that everyone makes something for another human to use and why that impacts the work we do.
How do you measure product discovery?
Posted on October 23, 2023.If we're going to invest in lean ux and product discovery we should be able to measure its impact. Here's how to do that.
OKRs don’t solve dependencies, they reveal them
Posted on October 16, 2023.OKRs can work like an organisational flashlight, shedding light on the dependencies that keep teams from delivering autonomously
10 Tips for Building a Customer Obsessed Organization
Posted on October 9, 2023.10 practical tips for building a culture that obsesses over the customer and understands them deeply
10 Challenges to Building a Customer Obsessed Organization
Posted on October 2, 2023.I’ve been working in, with and around product organizations for more than 20 years now. Over time, as with all things, patterns reveal themselves in the work. Sadly, and despite … Continue reading 10 Challenges to Building a Customer Obsessed Organization
Making time for product discovery
Posted on September 25, 2023.Most teams want to do product discovery. Most teams struggle to find the time. Here are 3 tips for ensuring discovery happens every sprint.
Should “cost to serve” be an OKR?
Posted on September 18, 2023.There are efficiency metrics in certain organizations that don’t fall neatly into the OKR template, “Who does what by how much?” If we’re setting goals for a team that manages these types of metrics, how do we reconcile that with measuring human behavior.
Case Study: How 3 startups built their customer discovery practice
Posted on September 11, 2023.3 startups share how they think about and execute customer research and the impact it's had on their business