Do the work to define what will make your user interfaces and experiences, intuitive, compelling and successful.
Humility is the key to agile culture
Humility is the key to leading and building agile teams and organizations. Here’s why.
Selling underwear: How developers learned to love talking to customers
Not everyone wants to do product discovery but everybody should. Here's a story about one way I convinced a group of reluctant developers to meet their users.
Do OKRs work with Jobs to Be Done?
Do OKRs work with jobs to be done? They do. Here's how.
Constraints are the hidden source of innovation
There are always excuses for why our teams can’t innovate or be agile. Constraints shouldn’t be one of them. In fact, they can be the source of these desired qualities. Here’s why.
Racing for the bronze: how to redefine goals for agile teams
If your team is struggling to deliver top-notch work, you'll need to revisit your definition of done.
Optimize your process for decision-making, not dogma
Just because it's part of The Process doesn't mean it's the best way to do things. Earlier this year I held a webinar panel with Sense & Respond Press author Randy Silver about his new book, What do we do now?. On that panel was my former colleague Selena Hadzibabic who, today, is the vice … Continue reading Optimize your process for decision-making, not dogma
There are infinite ways to solve your business problems. Which one is right?
The team works for multiple weeks, sometimes months. And we launch, fingers crossed, looking daily (sometimes hourly) to see if our predictions were correct. But the customers don’t come at the level we predicted, and the numbers don’t move quite in the directions we’d hoped.
Without psychological safety there is no learning and there is no agility
If teams don’t feel safe sharing what they’ve learned, they’ll never be agile. Psychological safety ensures teams doing discovery can implement the feedback they learn in the process anda truly be agile.
The Hypothesis Prioritization Canvas
How to prioritize your hypothesis so you know what to test first.