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UX and OKRs

Posted on December 20, 2021.

Objectives and Key Results offer a new opportunity for user experience and design work to make a powerful impact on our products and services

amazon distribution center with big amazon logo lit up on the side of the building at night

When is Amazon done?

Posted on August 30, 2021.

Being done with digital work no longer makes sense. Here's why.

Inspect and adapt, with respect

Posted on August 2, 2021.

We all know go to the gemba tell us to go and see and we inspect and adapt. But there’s another part to it — showing respect to the people we seek to improve. Here’s why.

The Work

Posted on June 14, 2021.

There’s so much more to product development than writing code. Here is what The Work consists of and why you should make time to do it.