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The Scariest Design Review of My Life

Posted on March 28, 2022.

No designer should ever have to fear reviewing their work with a stakeholder. Here's one story of how it happened to me and what I learned.

Why are you working on that?

Posted on February 21, 2022.

Shared purpose and alignment come from a broad understanding of strategy. Here’s how to help your teams know why they are doing their work.

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UX and OKRs

Posted on December 20, 2021.

Objectives and Key Results offer a new opportunity for user experience and design work to make a powerful impact on our products and services

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Planning work with OKRs

Posted on October 18, 2021.

Planning work with OKRs exposes the uncertainty in software-driven business planning. Here's how to deal with it.

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The Highest Paid Person’s Opinion

Posted on September 27, 2021.

Every company makes decisions based on the highest paid person's opinion. It turns out it's just a hypothesis. Here's how to tame it.

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When is Amazon done?

Posted on August 30, 2021.

Being done with digital work no longer makes sense. Here's why.

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Planting Season vs Harvest Season

Posted on August 23, 2021.

Businesses are cyclical. Thinking about when you're going to plant vs harvest ensures we've always got new ideas to try and grow.