Successful businesses know that making the customer happy is their only concern. Here's why.
One of my favourite questions to ask any new client is, “How do you measure success?” I pose this question to product teams, discipline heads and executives to understand what the organisation values and what they reward. One hundred percent of the time the initial response is, “That’s a great question.” After giving it some … Continue reading Defining value: the most ambiguous word in product development
This post was originally published to my newsletter subscribers (12k of them now). If you’d like to get these updates via email sign up here. A week ago I sent out the above tweet. It was in response to a comment I got while in Copenhagen speaking to a group of C-level executives about the … Continue reading “Everyone is too busy” is not a prioritization strategy