Fixed time, fixed scope projects always end in 1 of 3 ways. None of them good.

Late last month, after a particularly frustrating meeting I posted the following tweet: It turned out, not surprisingly, that I wasn’t the only one dealing with this failed project management approach. Many people reached out with virtual “high 5’s” and, more importantly, questions about how this could be so obvious to those of us who … Continue reading Fixed time, fixed scope projects always end in 1 of 3 ways. None of them good.

NPS is a waste of time. Use these metrics instead.

Ask any executive what the top 3 metrics they watch in their company are and you’ll get some combination of revenue and sales metrics and, of course, the company’s NPS. Net Promoter Score, a measure of customer satisfaction and loyalty, is so widespread and common that over two-thirds of the Fortune 1000 claim to use … Continue reading NPS is a waste of time. Use these metrics instead.

What if “the way we’ve always done things” is the fastest way to agility?

One of the biggest obstacles in changing the way your company works is undoing the years, often decades, of institutionalised inertia of “the way things have always been done.” There’s comfort in doing things the same way. It made us successful. It made us big! And, perhaps the most persuasive argument: no one ever got … Continue reading What if “the way we’ve always done things” is the fastest way to agility?

Digital Transformation Is Not Innovation

Josh Seiden & I are thrilled to announce the launch of Sense & Respond Press. Our newest venture, Sense & Respond Press, publishes short, beautiful, actionable books by leading practitioners in the field of innovation, digital transformation, product management, and design. Our readers are smart, busy, practical innovators. Our authors are experts working in the … Continue reading Digital Transformation Is Not Innovation

Funding agility. What’s the right model?

16 5-star reviews for Sense & Respond:“Gothelf and Seiden starkly highlight that our twentieth-century management systems and practices simply cannot function in a world of constant change. In this insightful and practical book, they provide crucial principles and techniques for becoming a ‘sense and respond’ organization.” — Rita Gunther McGrathYou should grab a copy here and buy … Continue reading Funding agility. What’s the right model?

Execs care about revenue. How do we get them to care about outcomes?

This post was originally published to my newsletter subscribers (12k of them now). If you’d like to get these in your inbox sign up here. If there’s one metric that matters to all executives, it’s revenue. The amount of money the company is generating is core to it being able to do pretty much everything … Continue reading Execs care about revenue. How do we get them to care about outcomes?