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NPS is a waste of time. Use these metrics instead.

Ask any executive what the top 3 metrics they watch in their company are and you’ll get some combination of revenue and sales metrics and, of course, the company’s NPS. Net Promoter Score, a measure of customer satisfaction and loyalty, is so widespread and common that over two-thirds of the Fortune 1000 claim to use … Continue reading NPS is a waste of time. Use these metrics instead.

What does an agile product roadmap look like?

One of the biggest challenges in product management is planning the work in a linear, visual way. Sure, we’ve had “roadmaps” for a long time but they betray the true nature of software development. Digital product development is not linear. It is iterative. We build some things. We ship them. We see how they impact … Continue reading What does an agile product roadmap look like?

Here is how UX Design Integrates with Agile and Scrum

(Part 2 of this post can be found here.) Despite having co-written an award-winning book on the topic and lecturing, teaching and coaching on the topic for nearly 10 years now, I still get many questions — mostly from product managers, executive leaders, and technical managers — on how to integrate UX and Design into the scrum process. It’s … Continue reading Here is how UX Design Integrates with Agile and Scrum

What if “the way we’ve always done things” is the fastest way to agility?

One of the biggest obstacles in changing the way your company works is undoing the years, often decades, of institutionalised inertia of “the way things have always been done.” There’s comfort in doing things the same way. It made us successful. It made us big! And, perhaps the most persuasive argument: no one ever got … Continue reading What if “the way we’ve always done things” is the fastest way to agility?

Give teams a problem to solve, not a solution to implement

Last month our webinar featured Jonathan Bertfield and Sonja Kresojevic on how to make the case for Lean Enterprise change. After their presentation I interviewed them on the specifics of their ideas. Watch now.This post was originally published to my newsletter subscribers (13k of them now). If you’d like to get these in your inbox sign … Continue reading Give teams a problem to solve, not a solution to implement