Category: user feedback
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The Magic Interview Question
Get the most relevant stories from your customers with this one, simple question.
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The Scariest Design Review of My Life
No designer should ever have to fear reviewing their work with a stakeholder. Here’s one story of how it happened…
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3 Questions About OKRs
Can you practice OKRs in regulated environments, in multinational corporations and with leaders who don’t give specfific goals. In short,…
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OKRs AND UX
Objectives and Key Results offer a new opportunity for user experience and design work to make a powerful impact on…
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“Intuitive UI” is not a feature
Do the work to define what will make your user interfaces and experiences, intuitive, compelling and successful.
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Humility is the key to agile culture
Humility is the key to leading and building agile teams and organizations. Here’s why.
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Do OKRs work with Jobs to Be Done?
Do OKRs work with jobs to be done? They do. Here’s how.
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Racing for the bronze: how to redefine goals for agile teams
If your team is struggling to deliver top-notch work, you’ll need to revisit your definition of done.
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Optimize your process for decision-making, not dogma
Earlier this year I held a webinar panel with Sense & Respond Press author Randy Silver about his new book,…
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Without psychological safety there is no learning and there is no agility
If teams don’t feel safe sharing what they’ve learned, they’ll never be agile. Psychological safety ensures teams doing discovery can…