Do the work to define what will make your user interfaces and experiences, intuitive, compelling and successful.
Humility is the key to agile culture
Humility is the key to leading and building agile teams and organizations. Here’s why.
Do OKRs work with Jobs to Be Done?
Do OKRs work with jobs to be done? They do. Here's how.
Racing for the bronze: how to redefine goals for agile teams
If your team is struggling to deliver top-notch work, you'll need to revisit your definition of done.
Optimize your process for decision-making, not dogma
Just because it's part of The Process doesn't mean it's the best way to do things. Earlier this year I held a webinar panel with Sense & Respond Press author Randy Silver about his new book, What do we do now?. On that panel was my former colleague Selena Hadzibabic who, today, is the vice … Continue reading Optimize your process for decision-making, not dogma
Without psychological safety there is no learning and there is no agility
If teams don’t feel safe sharing what they’ve learned, they’ll never be agile. Psychological safety ensures teams doing discovery can implement the feedback they learn in the process anda truly be agile.
How to Lose A Customer
I recently bought a car. It's a 2007 Mustang GT. It's metallic gray with custom wheels and I loved it the minute that I saw it on the Paramus Chevrolet dealership lot. Not too long after that serendipitous sighting I was the new owner of that car. The Mustang was perfect inside and out with … Continue reading How to Lose A Customer
11 Ways to Get Better User Feedback
So, as all classic list-type posts must do -- this one goes to 11. Understanding what your customers are saying is critical to the success of your product's evolution. Here are 11 ways that individually provide varying perspectives on the customer's opinion. Combined, they become powerful in providing a 360 degree view of the voice … Continue reading 11 Ways to Get Better User Feedback