Everyone should talk to customers. Most companies buy the idea. They also believe it's a waste of time with developers. Here's why they're wrong.
Everyone Must Talk to CustomersPosted on December 12, 2022.
Whether you’re a leader, engineer or someone else who isn’t usually associated with “getting to know the customer”, there's no excuse for not talking to your audience.
What are you trying to learn?Posted on December 5, 2022.
Doing customer interviews is great! Doing it with a clear sense of what you’re trying to learn is even better. Here’s why.
The Magic Interview QuestionPosted on June 27, 2022.
Get the most relevant stories from your customers with this one, simple question.
The Scariest Design Review of My LifePosted on March 28, 2022.
No designer should ever have to fear reviewing their work with a stakeholder. Here's one story of how it happened to me and what I learned.
3 Questions About OKRsPosted on December 27, 2021.
Can you practice OKRs in regulated environments, in multinational corporations and with leaders who don't give specfific goals. In short, yes.
OKRs AND UXPosted on December 20, 2021.
Objectives and Key Results offer a new opportunity for user experience and design work to make a powerful impact on our products and services
“Intuitive UI” is not a featurePosted on April 26, 2021.
Do the work to define what will make your user interfaces and experiences, intuitive, compelling and successful.
Humility is the key to agile culturePosted on April 12, 2021.
Humility is the key to leading and building agile teams and organizations. Here’s why.
Do OKRs work with Jobs to Be Done?Posted on March 15, 2021.
Do OKRs work with jobs to be done? They do. Here's how.