Category: enterprise
-
How to build a high-performance culture without culling the herd
The annual layoff cycle perpetuates only one thing – mediocrity. Here are 3 ways to break that cycle and build…
-
How a 60,000 person company scaled their OKRs
Here are 3 takeaways from a case study on a large telco’s implementation of OKRs at scale.
-
How I got fired for offering to improve a product
Despite your best intentions, some stakeholders and clients just won’t want to hear how you might improve on their ideas.…
-
How I convinced a leadership team to implement Lean UX
Here are 3 simple steps I used to overcome the objections of a leadership team at a financial services company…
-
Can you solve for the business without solving for customers?
Solving for the business means solving for the customer. Every time. Here’s why a customer-centric approach always works.
-
Connecting Lean UX, Sense & Respond, and OKRs: A Customer-Centric Journey
How the books Lean UX, Sense & Respond and Who does what by how much? connect to each other and…
-
B2B Customers are Humans Too!
We’re quick to generalize our B2B clients as one entity. In reality there are many humans in your B2B value…
-
Revenue isn’t everyone’s goal
An OKR shortcut is to give everyone revenue goals. It doesn’t work. Here’s why.
-
Why is it so hard to admit there’s uncertainty in our work?
No matter how much technology improves to help us sense and respond we continue to run up against the risky…
-
The Mysterious Case of Executive Buy-in for OKRs
Leadership brings in OKRs and then, once implementation kicks in, is quick to push back on the goal setting framework.…