Should “cost to serve” be an OKR?

Posted on September 18, 2023.

There are efficiency metrics in certain organizations that don’t fall neatly into the OKR template, “Who does what by how much?” If we’re setting goals for a team that manages these types of metrics, how do we reconcile that with measuring human behavior.

What should be included in a business case?

Posted on September 4, 2023.

Most enterprise companies require business cases to fund work. Most business cases are fabrications. What should we actually put in our business cases?

Who owns product discovery?

Posted on August 21, 2023.

How do we create a process where every role has customer access in an effective and sustainable way? Here are some thoughts.

Word Salad

Posted on June 26, 2023.

If you can’t answer a question about your job or product in a clear, concise way you may be guilty of creating a word salad.

cityscape during nighttime near body of water and sail boat

OKRs & B2B Companies

Posted on June 12, 2023.

B2B companies often struggle with OKRs because it's not clear whose behavior we want to change. Here's how to fix that.

person with his four types of alcoholic beverages

The Product is the Variable

Posted on May 29, 2023.

In the past, we've never doubted that we were going to ship the product. In a continuous world the product is now the variable.