Part of the reason organisations struggle to switch to managing to outcomes is that its difficult to measure employee performance. Once that becomes difficult, how do we know someone did a good job? How do we know if that person should receive a raise? A promotion?
For as long as I've been working professionally the visual metaphor for moving customers through an experience has been The Funnel. The idea being that we have the most amount of people engaged at the beginning of an experience and as the experience goes on, fewer and fewer people are still participating in it. You've … Continue reading Metrics Mountain: A realistic visualisation of any customer lifecycle metrics
How to prioritize your hypothesis so you know what to test first.
Teams that don't make customer facing work still work on "products" and have "customers." This article explains how to think about this kind of work - from HR, Legal, Finance et al - in a new light.
Truly agile teams enjoy the ability, desire and safety to respond to change over following a plan.
(Lean UX Canvas V2 is now live) In most of my work these days I don't often use an official canvas. I prefer to pick and choose the assumptions that can be found on the Business Model Canvas, Lean Canvas and others as appropriate for the client, project or initiative I'm working on and weave them together … Continue reading The Lean UX Canvas
There’s an unforgettable scene in my favorite movie, Goodfellas, where Joe Pesci, Robert DeNiro and Ray Liotta pay a late night visit to Pesci’s mom. Despite their best efforts to leave quickly she invites them to eat something. During the late-night meal, they discuss a painting in her kitchen. The painting is of a man … Continue reading Agile vs Lean vs Design Thinking
Hey folks - I, for one, choose not to give up on summer just yet. Technically we’ve got until the 21st of September and I’m soaking up every day of sun until such time as I have to break out the fall sweaters and jackets (which given the forecast here in metro NYC, … Continue reading Moving To A Continuous World. This Changes Everything.
I’m often asked how to get executives on board with cultural and process change. It seems that product teams buy into the ideas of lean and agile relatively quickly but convincing management is an order of magnitude more difficult. We’ve discussed several reasons for this in previous newsletters. But let’s just assume that you’ve … Continue reading Maintaining the winds of change
Last week at the inaugural The Lean Event in Brighton, England I gave a new talk called Scaling Lean: Project, Program, Portfolio. You can see the slides here. In the talk I discussed the challenges of scaling Lean Startup practices in large companies. Despite all the talk of wanting to act like startups and build/measure/learn when it … Continue reading Can you practice Lean Startup in the Enterprise?