Who owns product discovery?

Posted on August 21, 2023.

How do we create a process where every role has customer access in an effective and sustainable way? Here are some thoughts.

Process Experiments

Posted on April 3, 2023.

How to use product thinking to de-risk your agile implementation.

The Truth Curve

Posted on September 12, 2022.

As we experiment we learn and through that learning we earn the right to invest more in our ideas. The Truth Curve makes that obvious.

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The Scariest Design Review of My Life

Posted on March 28, 2022.

No designer should ever have to fear reviewing their work with a stakeholder. Here's one story of how it happened to me and what I learned.

Line chart showing an increase of investment over time with the label "risk" under the line.

How Do OKRs Work with Big Bang Releases

Posted on March 7, 2022.

There are some products that have to be shipped as one big release. This article explains how to make big bang releases work with OKRs.

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OKRs AND UX

Posted on December 20, 2021.

Objectives and Key Results offer a new opportunity for user experience and design work to make a powerful impact on our products and services

Incentives vs The Right Behavior

Posted on December 6, 2021.

Managing to outcomes works well if we're also monitoring negative behavior. If we're not, we risk real world negative consequences.