Author: Jeff Gothelf
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GEL 2010
Last week I attended the GEL 2010 conference here in NYC. It’s put on every year (8 years now) by…
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Gut Instincts
Much is said about education, experience and domain knowledge when discussing the potential quality of a design. If the designer…
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Building the UX Dream Team
More than a few have written on how to build the ideal User Experience design team. Those articles have typically…
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The Case for a Designer in Residence
Design is one of the key differentiators in the success of a start-up. It’s been exemplified in success stories like…
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We are all designers
I work in an Agile shop. It’s been challenging making the transition and we’re still far from comfortable but we’re…
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Customer Service: The defining quality of service design
I own two cars – a Chrysler and a Volkswagen. Periodically they both need to be serviced. I go to…
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The Maker’s Schedule
In an email exchange with Jason Putorti (@novaurora) this week the term “The Maker’s Schedule” was brought up. I’d never…
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Can an existing org get real?
I just finished reading @37Signals product design/development manifesto, “Getting Real.” I came out on the other side of this read…
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Elegant, efficient and sophisticated: my design philosophy
As my career has evolved and grown I’ve found myself in new positions being asked to articulate my views on…
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What’s your work ethic?
There are some professions where the more time one spends at their station yields greater amounts of productivity. I imagine…