Who does what by how much?

Everyone has a customer. (Yes, everyone, believe it or not.) You succeed when you make them happy. How do you make them happy? That’s what OKRs are all about.

Lean UX

Now in its third edition and with more than 60,000 copies sold in 6 languages, the award-winning Lean UX book is filled with content on MVP’s, design sprints, dual-track agile and product discovery. In addition, it contains multiple case studies about how Lean UX is being practiced in agencies, financial services, automotive and manufacturing and many other industries.

Read the book that started the global Lean UX movement.

Sense & Respond

Digital technology is changing everything about business today. Why? Because it gives organizations the ability to build continuous two-way communication into every customer touch point.

Most leaders and project teams think this is simply the evolution of “IT”—leaving business management unchanged. This is not true. As this technology becomes embedded in literally every phase and process of our businesses, we need new organizational structures and management practices capable of leveraging these new capabilities.

Sense & Respond, How Successful Organizations Listen to Customers and Create New Products Continuously, the second book I wrote with Josh Seiden from Harvard Business Press describes the tools, techniques, and practices that managers need to thrive in this new world…

Lean vs. Agile vs. Design Thinking

Written first as a tweet that sparked an online discussion, evolved into a blog post of 750 words that has become the most widely read piece I’ve ever written, this short book has now sold over 10,000 copies worldwide. Inspired by a client conversation it covers the basics of Lean Startup, Agile and Design Thinking and quickly moves to provide 10 tactical steps to reconciling these practices to ensure your teams build healthy collaborations, your managers build strong relationships with their teams and your company builds products and services customers love.

P.S. – This is the first publication of Sense & Respond Press.

Forever Employable

The traditional definition of work is changing. Over the past 15 years, many people have asked me how I built the consulting and speaking career I have today. After all, I started down the same path as most everyone else and built a successful career in software design and product development. This book is an attempt to share what I learned during my time in the corporate world and how I applied that to build the business I have today. Surprisingly, if you’re familiar with my product development work, you’ll notice similar themes, such as testing and minimizing risk in new ways of working as described in this book.

Take back control of your career and create your safety net so you don’t get left behind.