Inspect and adapt, with respect

Posted on August 2, 2021.

We all know go to the gemba tell us to go and see and we inspect and adapt. But there’s another part to it — showing respect to the people we seek to improve. Here’s why.

The Work

Posted on June 14, 2021.

There’s so much more to product development than writing code. Here is what The Work consists of and why you should make time to do it.

Here is how UX Design Integrates with Agile and Scrum

Posted on October 11, 2018.

(Part 2 of this post can be found here.) Despite having co-written an award-winning book on the topic and lecturing, teaching and coaching on the topic for nearly 10 years now, I still get many questions — mostly from product managers, executive leaders, and technical managers — on how to integrate UX and Design into the scrum process. It’s … Continue reading Here is how UX Design Integrates with Agile and Scrum