Tag: Metrics
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Can Your Team Really Own Time to Revenue?
“Time to revenue” sounds useful—but in complex orgs, it’s rarely something teams can influence directly. Before you measure it, ask:…
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Metrics Mountain: A realistic visualisation of any customer lifecycle metrics
For as long as I’ve been working professionally the visual metaphor for moving customers through an experience has been The…
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NPS is a waste of time. Use these metrics instead.
Ask any executive what the top 3 metrics they watch in their company are and you’ll get some combination of…
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What happens after OKRs?
So you’ve made the leap to Objectives and Key Results. Congratulations. And you did it right. You wrote qualitative objectives…