metrics of user behavior pointing to the metrics they lead to

Output, Outcomes, Impact and KPIs

Posted on August 16, 2021.

There is a lot of confusion around the terms output, outcome, impact and KPI. Here is what each one means and how they relate to each other.

Metrics Mountain: A realistic visualisation of any customer lifecycle metrics

Posted on December 13, 2019.

For as long as I've been working professionally the visual metaphor for moving customers through an experience has been The Funnel. The idea being that we have the most amount of people engaged at the beginning of an experience and as the experience goes on, fewer and fewer people are still participating in it. You've … Continue reading Metrics Mountain: A realistic visualisation of any customer lifecycle metrics