So, as all classic list-type posts must do -- this one goes to 11. Understanding what your customers are saying is critical to the success of your product's evolution. Here … Continue reading 11 Ways to Get Better User Feedback
Customer Service: The defining quality of service designPosted on March 16, 2010.
I own two cars - a Chrysler and a Volkswagen. Periodically they both need to be serviced. I go to the dealerships because of warranty requirements. The Volkswagen dealer is … Continue reading Customer Service: The defining quality of service design