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Tag: customer experience

Professional Scrum with UX 2-Day Workshop (Scrum.org Certified) – Munich

Design work sometimes feels slow, and not well suited to quick agile cadences and Scrum events. Learn UX techniques that fit beautifully into Scrum, and practice these techniques with a cross functional team in class.

Professional Scrum with UX Certification

Professional Scrum with UX 2-Day Workshop (Scrum.org Certified) – Madrid

Design work sometimes feels slow, and not well suited to quick agile cadences and Scrum events. Learn UX techniques that fit beautifully into Scrum, and practice these techniques with a cross functional team in class.

Tech-only Agile? You’re going to fail.

February 8, 2017 by Jeff Gothelf, posted in Uncategorized

No more waiting! Sense & Respond is here and available. After two and a half years of work, Josh Seiden and I share our principles for the next century of work. Don’t wait. Grab a copy here and buy one for your boss too. I can’t wait to hear what you think. As Eric Ries, … Continue reading Tech-only Agile? You’re going to fail.

How to Lose A Customer

July 25, 2010 by Jeff Gothelf, posted in brand, service design, Uncategorized, user feedback, work ethic

I recently bought a car. It's a 2007 Mustang GT. It's metallic gray with custom wheels and I loved it the minute that I saw it on the Paramus Chevrolet dealership lot. Not too long after that serendipitous sighting I was the new owner of that car. The Mustang was perfect inside and out with … Continue reading How to Lose A Customer

Upcoming Events

  1. Product Discovery for Agile Teams with Jeff Gothelf & Josh Seiden

    Live Online Class: Product Discovery for Agile Teams – January 2020

    January 14, 2020 - February 4, 2020
  2. lean ux sense and respond user storymapping

    Live Office Hours with Jeff Patton & Jeff Gothelf — January 2020

    January 15, 2020 @ 6:00 pm - 8:00 pm
  3. Professional Scrum with UX 2-Day Workshop (Scrum.org Certified) – Munich

    January 16, 2020 @ 8:30 am - January 17, 2020 @ 5:00 pm
  4. Lean UX, Sense & Respond and User Storymapping -- all the books you'll get at this workshop

    Certified (Smart) Scrum Product Ownership (CSPO®) – London – March 2020

    March 9, 2020 @ 9:00 am - March 10, 2020 @ 5:00 pm
  5. Lean UX, Sense & Respond and User Storymapping -- all the books you'll get at this workshop

    Certified (Smart) Scrum Product Ownership (CSPO®) – Paris – March 2020

    March 12, 2020 @ 9:00 am - March 13, 2020 @ 5:00 pm

View All Events

Blog

  • The Hypothesis Prioritization Canvas
  • Velocity should be renamed “future tech debt”
  • Innovation Days — the expert series for modern companies
  • Lean UX Canvas V2
  • Do HR, Finance and Legal make products?
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