Cigarettes, Wine and Design: a reflection on Euro IA 2010

September 24-25, 2010 found me in Paris, France attending the 6th installation of the Euro IA summit. I hadn’t been to a design conference in a while and it had been nearly 5 years since I’d been to a professional event in Europe (last one was the ERA World Design Congress of 2005 in Gothenberg … Continue reading Cigarettes, Wine and Design: a reflection on Euro IA 2010

GEL 2010

Last week I attended the GEL 2010 conference here in NYC. It's put on every year (8 years now) by entrepreneur, customer experience specialist, author and all around nice guy Mark Hurst. GEL stands for Good Experience Live and that's exactly what it was. I left the two day event refreshed and inspired. It was … Continue reading GEL 2010