There are always excuses for why our teams can’t innovate or be agile. Constraints shouldn’t be one of them. In fact, they can be the source of these desired qualities. Here’s why.
I hope this finds you and your loved ones safe and healthy. A month ago I was sitting in a restaurant in London with a group of friends enjoying dinner, catching up on what we’ve been up to and taking turns holding one friend’s new baby. It was a ton of fun and we were … Continue reading How are businesses pivoting in the pandemic? Here are 3 inspirational examples
Ask any executive what the top 3 metrics they watch in their company are and you’ll get some combination of revenue and sales metrics and, of course, the company’s NPS. Net Promoter Score, a measure of customer satisfaction and loyalty, is so widespread and common that over two-thirds of the Fortune 1000 claim to use … Continue reading NPS is a waste of time. Use these metrics instead.