Volkswagen's electric vehicle ambitions reveal how their manufacturing history gets in the way of their technological success.
Constraints are the hidden source of innovation
Posted on January 18, 2021.There are always excuses for why our teams can’t innovate or be agile. Constraints shouldn’t be one of them. In fact, they can be the source of these desired qualities. Here’s why.
How are businesses pivoting in the pandemic? Here are 3 inspirational examples
Posted on April 6, 2020.I hope this finds you and your loved ones safe and healthy. A month ago I was sitting in a restaurant in London with a group of friends enjoying dinner, … Continue reading How are businesses pivoting in the pandemic? Here are 3 inspirational examples
NPS is a waste of time. Use these metrics instead.
Posted on December 19, 2018.Ask any executive what the top 3 metrics they watch in their company are and you’ll get some combination of revenue and sales metrics and, of course, the company’s NPS. … Continue reading NPS is a waste of time. Use these metrics instead.