Blog
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What if there’s no behavior change to measure?
Sometimes the work we do isn’t supposed to be visible to our users. Here are a couple of ways to…
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We Built Platforms to Empower People. Somewhere Along the Way, They Started Extracting From Us.
AI platforms are inherently built to extract from everything they touch. This is a product decision and it doesn’t have…
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Customer experience is how you win in 2026
In the rush to deploy new tech, like AI, many companies are abandoning or forgetting about the customer experience. This…
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Agile in the age of AI
Agile is out! AI is in! Does that mean we’ve wasted 20 years on a useless framework? No. In fact,…
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Won’t someone think of the children?
Today’s entry level designers and product managers have an arsenal of AI tools to help them do good work. How…
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Teaching how to teach…with AI
See one, do one, teach one is a great start to learning any new idea. What happens when you have…
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Fundamentals in the age of AI
There’s a strong push for us to completely reinvent how we work now that AI is everywhere. I argue that…
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AI Isn’t Killing Product Discovery — It’s Making It Essential
Product discovery is more important than ever in an AI-driven world. The tools can help us but the process must…
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Finding outcomes for non-deterministic systems
Here’s an easy approach to determining success criteria for AI powered systems
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Shadow AI: The New Shadow IT
Shadow AI is spreading fast. The real challenge for companies isn’t banning tools — it’s empowering people to use them…