Part of the reason organisations struggle to switch to managing to outcomes is that its difficult to measure employee performance. Once that becomes difficult, how do we know someone did a good job? How do we know if that person should receive a raise? A promotion?
Metrics Mountain: A realistic visualisation of any customer lifecycle metrics
For as long as I've been working professionally the visual metaphor for moving customers through an experience has been The Funnel. The idea being that we have the most amount of people engaged at the beginning of an experience and as the experience goes on, fewer and fewer people are still participating in it. You've … Continue reading Metrics Mountain: A realistic visualisation of any customer lifecycle metrics
The Hypothesis Prioritization Canvas
How to prioritize your hypothesis so you know what to test first.
Do HR, Finance and Legal make products?
Teams that don't make customer facing work still work on "products" and have "customers." This article explains how to think about this kind of work - from HR, Legal, Finance et al - in a new light.
Why does every project have to be Agile these days?
Truly agile teams enjoy the ability, desire and safety to respond to change over following a plan.