How to prioritize your hypothesis so you know what to test first.
(Lean UX Canvas V2 is now live) In most of my work these days I don't often use an official canvas. I prefer to pick and choose the assumptions that can be found on the Business Model Canvas, Lean Canvas and others as appropriate for the client, project or initiative I'm working on and weave them together … Continue reading The Lean UX Canvas
I've spent the past 5 years speaking, teaching, coaching and working with teams aspiring to bring a customer-centric point of view to their product development processes. Some have seen great success. Some, despite strong desire and a willingness to adapt have struggled. The challenges the successful teams have overcome have rarely been tactical ones. They've … Continue reading Lean UX in the Enterprise
Seven years ago I moved back to the East Coast and took a job at an agency. Before accepting my offer I asked my potentially new boss how much support she believed the agency had for interaction design (they were strong on visual design and content). She replied with a note from the President of … Continue reading Do you really have executive buy-in?
2013 saw a lot of discussion around the topic of UX Strategy. In fact, there was at least one conference on the topic and a string of articles. However, all of this activity around a topic doesn't actually mean it exists. The reality is that there is no such thing as UX strategy. There is … Continue reading There is no such thing as UX strategy
I spend a lot of time consulting with large organizations grappling with making Agile work as an engineering practice and then expanding it to include marketing, product management and eventually user experience and design. Often these companies have invested not only in training but in full-time coaches dedicated to making sure these new practices stick. … Continue reading Agile coaches, I am your friend
Implementing an agile product development process has many challenges. One that is not regularly addressed is who will lead each of the scrum teams. Many organizations default to the, seemingly obvious, answer of the scrum master. Often ill-defined (even with "certification") this role is essentially the Agile version of the project manager. But Agile teams … Continue reading Designers — an untapped pool of Agile leadership
Making user experience and design work in an Agile environment is one of the biggest challenges facing product development teams today. Lean UX is the most effective way to design a process to solve this challenge. However, there is an even more fundamental and critical transformation your organization has to make in order to facilitate … Continue reading The answer to the Agile-UX question
I will be speaking on working and designing with distributed teams at this year's IA Summit in Baltimore, MD. As the author of a book on collaboration – a book that touts the benefits of collocated teams – the reality of distributed teams is not lost on me. In fact one of the main questions … Continue reading Designing with remote teams
Transitioning teams to be more "lean" in their product development is not easy. This is especially true in larger, more established organizations. Years of historical momentum coupled with siloed bureaucracy and overzealous legal departments have entrenched a serial, lengthy process in many banks, insurance companies and other enterprise level orgs. Add to this the relatively … Continue reading 3 Challenges Implementing Lean UX in the Enterprise