Skip to content
  • 0

Jeff Gothelf

  • Blog
  • Courses
    • Self-paced Courses
    • Live ONLINE Workshops
    • Event Calendar
  • Work with me
    • Workshops
    • Keynotes
    • Coaching
  • Books
  • About
    • Media
  • Subscribe
  • OKR Book

service design

How to Lose A Customer

Posted on July 25, 2010.

I recently bought a car. It's a 2007 Mustang GT. It's metallic gray with custom wheels and I loved it the minute that I saw it on the Paramus Chevrolet … Continue reading How to Lose A Customer

Customer Service: The defining quality of service design

Posted on March 16, 2010.

I own two cars - a Chrysler and a Volkswagen. Periodically they both need to be serviced. I go to the dealerships because of warranty requirements. The Volkswagen dealer is … Continue reading Customer Service: The defining quality of service design

Posts navigation

Newer posts

Serach jeffgothelf.com

Blog

  • Measuring what doesn’t matter
  • OKRs are hard. They’re supposed to be.
  • The Scariest Question in Product Development
  • [VIDEO] How to design lightweight experiments
  • Everybody has a customer
Copyright 2023 Jeff Gothelf, all rights reserved. Proudly powered by WordPress. Hosted by Pressable.