I recently bought a car. It's a 2007 Mustang GT. It's metallic gray with custom wheels and I loved it the minute that I saw it on the Paramus Chevrolet … Continue reading How to Lose A Customer
Customer Service: The defining quality of service design
Posted on March 16, 2010.I own two cars - a Chrysler and a Volkswagen. Periodically they both need to be serviced. I go to the dealerships because of warranty requirements. The Volkswagen dealer is … Continue reading Customer Service: The defining quality of service design