The Work

Posted on June 14, 2021.

There’s so much more to product development than writing code. Here is what The Work consists of and why you should make time to do it.

Lean UX in the Enterprise

Posted on December 1, 2015.

I've spent the past 5 years speaking, teaching, coaching and working with teams aspiring to bring a customer-centric point of view to their product development processes. Some have seen great success. Some, despite strong desire and a willingness to adapt have struggled. The challenges the successful teams have overcome have rarely been tactical ones. They've … Continue reading Lean UX in the Enterprise

How to Lose A Customer

Posted on July 25, 2010.

I recently bought a car. It's a 2007 Mustang GT. It's metallic gray with custom wheels and I loved it the minute that I saw it on the Paramus Chevrolet dealership lot. Not too long after that serendipitous sighting I was the new owner of that car. The Mustang was perfect inside and out with … Continue reading How to Lose A Customer