There’s so much more to product development than writing code. Here is what The Work consists of and why you should make time to do it.
If you're not getting the kind of creativity and innovation you know your team can deliver, reframe your requests to them in this one simple way.
Do the work to define what will make your user interfaces and experiences, intuitive, compelling and successful.
Not everyone wants to do product discovery but everybody should. Here's a story about one way I convinced a group of reluctant developers to meet their users.
Do OKRs work with jobs to be done? They do. Here's how.
Visualizing a system is the fastest way to build shared understanding. Here's why.
I've spent the past 5 years speaking, teaching, coaching and working with teams aspiring to bring a customer-centric point of view to their product development processes. Some have seen great success. Some, despite strong desire and a willingness to adapt have struggled. The challenges the successful teams have overcome have rarely been tactical ones. They've … Continue reading Lean UX in the Enterprise
The other night we had reason to celebrate. Something we'd been waiting on for 2 years had finally come through. We'd worked hard and it paid off. My wife suggested we go out to a steak dinner. Forgetting for a second that I don't eat beef (hey, there's always the "surf" half of "surf n … Continue reading There is no such thing as a killer feature
I recently bought a car. It's a 2007 Mustang GT. It's metallic gray with custom wheels and I loved it the minute that I saw it on the Paramus Chevrolet dealership lot. Not too long after that serendipitous sighting I was the new owner of that car. The Mustang was perfect inside and out with … Continue reading How to Lose A Customer
I own two cars - a Chrysler and a Volkswagen. Periodically they both need to be serviced. I go to the dealerships because of warranty requirements. The Volkswagen dealer is also a Porsche and Audi dealer making it a far more upscale place to visit then the Chrysler (and Dodge) dealer. The facilities are radically … Continue reading Customer Service: The defining quality of service design