Objectives and Key Results offer a new opportunity for user experience and design work to make a powerful impact on our products and services
We all know go to the gemba tell us to go and see and we inspect and adapt. But there’s another part to it — showing respect to the people we seek to improve. Here’s why.
There’s so much more to product development than writing code. Here is what The Work consists of and why you should make time to do it.
If you're not getting the kind of creativity and innovation you know your team can deliver, reframe your requests to them in this one simple way.
Do the work to define what will make your user interfaces and experiences, intuitive, compelling and successful.
Not everyone wants to do product discovery but everybody should. Here's a story about one way I convinced a group of reluctant developers to meet their users.
Do OKRs work with jobs to be done? They do. Here's how.
Visualizing a system is the fastest way to build shared understanding. Here's why.
I've spent the past 5 years speaking, teaching, coaching and working with teams aspiring to bring a customer-centric point of view to their product development processes. Some have seen great … Continue reading Lean UX in the Enterprise
The other night we had reason to celebrate. Something we'd been waiting on for 2 years had finally come through. We'd worked hard and it paid off. My wife suggested … Continue reading There is no such thing as a killer feature