There’s so much more to product development than writing code. Here is what The Work consists of and why you should make time to do it.
How to inspire creativity and innovation with one simple prompt
Posted on May 17, 2021.If you're not getting the kind of creativity and innovation you know your team can deliver, reframe your requests to them in this one simple way.
“Intuitive UI” is not a feature
Posted on April 26, 2021.Do the work to define what will make your user interfaces and experiences, intuitive, compelling and successful.
Selling underwear: How developers learned to love talking to customers
Posted on April 5, 2021.Not everyone wants to do product discovery but everybody should. Here's a story about one way I convinced a group of reluctant developers to meet their users.
Do OKRs work with Jobs to Be Done?
Posted on March 15, 2021.Do OKRs work with jobs to be done? They do. Here's how.
3 ways visualization drives collaboration, agility and inclusion
Posted on December 14, 2020.Visualizing a system is the fastest way to build shared understanding. Here's why.
Lean UX in the Enterprise
Posted on December 1, 2015.I've spent the past 5 years speaking, teaching, coaching and working with teams aspiring to bring a customer-centric point of view to their product development processes. Some have seen great success. Some, despite strong desire and a willingness to adapt have struggled. The challenges the successful teams have overcome have rarely been tactical ones. They've … Continue reading Lean UX in the Enterprise
There is no such thing as a killer feature
Posted on November 5, 2014.The other night we had reason to celebrate. Something we'd been waiting on for 2 years had finally come through. We'd worked hard and it paid off. My wife suggested we go out to a steak dinner. Forgetting for a second that I don't eat beef (hey, there's always the "surf" half of "surf n … Continue reading There is no such thing as a killer feature
How to Lose A Customer
Posted on July 25, 2010.I recently bought a car. It's a 2007 Mustang GT. It's metallic gray with custom wheels and I loved it the minute that I saw it on the Paramus Chevrolet dealership lot. Not too long after that serendipitous sighting I was the new owner of that car. The Mustang was perfect inside and out with … Continue reading How to Lose A Customer
Customer Service: The defining quality of service design
Posted on March 16, 2010.I own two cars - a Chrysler and a Volkswagen. Periodically they both need to be serviced. I go to the dealerships because of warranty requirements. The Volkswagen dealer is also a Porsche and Audi dealer making it a far more upscale place to visit then the Chrysler (and Dodge) dealer. The facilities are radically … Continue reading Customer Service: The defining quality of service design