Category: ROI
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Outsource the work you hate. It shows.
The work you do that you don’t love to do is obvious to your customers and clients. Here’s what to…
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Increase your team’s agility with radical transparency
The success of your org’s agility isn’t solely dependent on your executives. Teams have their part to do as well.
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What is an OKR? A basic guide.
Objectives and Key Results – OKRs. Ask around, and you’ll hear a level of adoption across industries and domains similar…
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Metrics Mountain: A realistic visualisation of any customer lifecycle metrics
For as long as I’ve been working professionally the visual metaphor for moving customers through an experience has been The…
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Agile vs Lean vs Design Thinking
There’s an unforgettable scene in my favorite movie, Goodfellas, where Joe Pesci, Robert DeNiro and Ray Liotta pay a late…
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There is no such thing as a killer feature
The other night we had reason to celebrate. Something we’d been waiting on for 2 years had finally come through.…
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The biggest mistake in product discovery: missing the value
In 2010 we visited Ireland for the first time. My wife and I made Galway our first stop. This was…
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It’s not enough to build a culture your teams can “live with”
I suffer from a chronic condition. It’s nothing life-threatening and I am lucky that I have a relatively mild form…
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I have no idea what I’m doing
The difference between successful teams and leaders and those less so boils down to humility. Specifically, it’s being humble enough…
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Building In-House Innovation Teams: When to Stop Innovating and Start Scaling
In parts I and II of this series I discussed the qualities that make up successful in-house innovation teams and…