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The biggest mistake in product discovery: missing the value

Posted on October 27, 2014.

In 2010 we visited Ireland for the first time. My wife and I made Galway our first stop. This was the first time we'd been this far away from the … Continue reading The biggest mistake in product discovery: missing the value

It’s not enough to build a culture your teams can “live with”

Posted on May 3, 2014.

I suffer from a chronic condition. It's nothing life-threatening and I am lucky that I have a relatively mild form of it. However, left untreated, it makes day-to-day life quite … Continue reading It’s not enough to build a culture your teams can “live with”

I have no idea what I’m doing

Posted on March 3, 2014.

The difference between successful teams and leaders and those less so boils down to humility. Specifically, it's being humble enough to admit they don't know the answer up front. That … Continue reading I have no idea what I’m doing

Building In-House Innovation Teams: When to Stop Innovating and Start Scaling

Posted on August 14, 2013.

In parts I and II of this series I discussed the qualities that make up successful in-house innovation teams and the need for those teams and their colleagues to foster … Continue reading Building In-House Innovation Teams: When to Stop Innovating and Start Scaling

Building In-House Innovation Teams: Transparency

Posted on July 11, 2013.

In the first post of the series I discussed the basic building blocks of a successful in-house innovation team: small, dedicated, collocated and self-sufficient. In this post, I’m going to … Continue reading Building In-House Innovation Teams: Transparency

Adding Game Mechanics To Agile Processes Part 2: Limiting In-Flight Cards

Posted on June 27, 2011.

In the second part of this two-part series on adding game mechanics to Agile (read Part 1) processes, I want to discuss limiting the amount of cards a team has … Continue reading Adding Game Mechanics To Agile Processes Part 2: Limiting In-Flight Cards

Adding Game Mechanics to Agile Processes Part 1: Card Aging

Posted on June 20, 2011.

Seems like everybody wants to gamify everything these days. Far be it for me to not jump on this bandwagon as well :-). When properly harnessed, adding game mechanics to … Continue reading Adding Game Mechanics to Agile Processes Part 1: Card Aging

Why I spent my weekend talking Agile and User Experience

Posted on December 6, 2010.

“What are you going to do this weekend?” “I’m going to hang out in the Financial District with a bunch of folks from various disciplines and locations to discuss the … Continue reading Why I spent my weekend talking Agile and User Experience

The Secret Weapon of UX: Copywriting

Posted on September 4, 2010.

I recently finished reading Influence by Robert Cialdini. It's a 20+ year old book that details core tenets of persuasion in human psychology, how they work, why they work and … Continue reading The Secret Weapon of UX: Copywriting

Informing or Influencing?

Posted on June 22, 2010.

Recently, a point of view was brought to my attention that the vast majority of the contributions of user experience generally inform the product development process but don't necessarily influence … Continue reading Informing or Influencing?

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