amazon distribution center with big amazon logo lit up on the side of the building at night

When is Amazon done?

Posted on August 30, 2021.

Being done with digital work no longer makes sense. Here's why.

Constraints are the hidden source of innovation

Posted on January 18, 2021.

There are always excuses for why our teams can’t innovate or be agile. Constraints shouldn’t be one of them. In fact, they can be the source of these desired qualities. Here’s why.

What is an OKR? A basic guide.

Posted on August 20, 2020.

Objectives and Key Results - OKRs. Ask around, and you’ll hear a level of adoption across industries and domains similar to the big wave of Agile adoption in the late 00’s into the 10’s. For a 40-year-old goal-setting framework, OKRs are having quite an impact on the business world. There are increasingly more books on … Continue reading What is an OKR? A basic guide.

Metrics Mountain: A realistic visualisation of any customer lifecycle metrics

Posted on December 13, 2019.

For as long as I've been working professionally the visual metaphor for moving customers through an experience has been The Funnel. The idea being that we have the most amount of people engaged at the beginning of an experience and as the experience goes on, fewer and fewer people are still participating in it. You've … Continue reading Metrics Mountain: A realistic visualisation of any customer lifecycle metrics

Agile vs Lean vs Design Thinking

Posted on October 11, 2016.

There’s an unforgettable scene in my favorite movie, Goodfellas, where Joe Pesci, Robert DeNiro and Ray Liotta pay a late night visit to Pesci’s mom. Despite their best efforts to leave quickly she invites them to eat something. During the late-night meal, they discuss a painting in her kitchen. The painting is of a man … Continue reading Agile vs Lean vs Design Thinking