I hope this finds you and your loved ones safe and healthy. A month ago I was sitting in a restaurant in London with a group of friends enjoying dinner, … Continue reading How are businesses pivoting in the pandemic? Here are 3 inspirational examples
7 Steps to Giving the Best Presentation of Your Life
Posted on February 2, 2015.I give a lot of talks. I’d like to think I’m pretty good at it at this point. But it hasn’t always been this way. Sure, years of playing … Continue reading 7 Steps to Giving the Best Presentation of Your Life
Take that meeting…
Posted on September 17, 2012."I don't really use LinkedIn or Twitter." "I don't go to meetups." "I don't really have time to meet people." These are just a few of the phrases I hear … Continue reading Take that meeting…
I’m leaving TheLadders….and launching Proof!
Posted on January 11, 2012.“Go to the edge of the cliff and jump off. Build your wings on the way down.” -- Fahrenheit 451 author Ray Bradbury It’s a new year. And … Continue reading I’m leaving TheLadders….and launching Proof!
How to Lose A Customer
Posted on July 25, 2010.I recently bought a car. It's a 2007 Mustang GT. It's metallic gray with custom wheels and I loved it the minute that I saw it on the Paramus Chevrolet … Continue reading How to Lose A Customer
Customer Service: The defining quality of service design
Posted on March 16, 2010.I own two cars - a Chrysler and a Volkswagen. Periodically they both need to be serviced. I go to the dealerships because of warranty requirements. The Volkswagen dealer is … Continue reading Customer Service: The defining quality of service design
Push early, fail often
Posted on February 2, 2010.In a startup environment the mantra of “push early, push often” is often heralded as the right product development course. The theory is one driven by the Agile model – … Continue reading Push early, fail often