I give a lot of talks. I’d like to think I’m pretty good at it at this point. But it hasn’t always been this way. Sure, years of playing in bands gave me a level of stage comfort that many must overcome but I was the keyboard player – a sideman. When you’re giving … Continue reading 7 Steps to Giving the Best Presentation of Your Life
"I don't really use LinkedIn or Twitter." "I don't go to meetups." "I don't really have time to meet people." These are just a few of the phrases I hear all the time from people I come across -- whether they're in tech or otherwise. And it shocks me. I have long lost count of … Continue reading Take that meeting…
“Go to the edge of the cliff and jump off. Build your wings on the way down.” -- Fahrenheit 451 author Ray Bradbury It’s a new year. And even though it’s mostly an arbitrary point in time, there’s a distinct you-should-do-something-important-right-now feeling to this time of year. Coincidentally, I’ve been thinking about making … Continue reading I’m leaving TheLadders….and launching Proof!
I recently bought a car. It's a 2007 Mustang GT. It's metallic gray with custom wheels and I loved it the minute that I saw it on the Paramus Chevrolet dealership lot. Not too long after that serendipitous sighting I was the new owner of that car. The Mustang was perfect inside and out with … Continue reading How to Lose A Customer
I own two cars - a Chrysler and a Volkswagen. Periodically they both need to be serviced. I go to the dealerships because of warranty requirements. The Volkswagen dealer is also a Porsche and Audi dealer making it a far more upscale place to visit then the Chrysler (and Dodge) dealer. The facilities are radically … Continue reading Customer Service: The defining quality of service design
In a startup environment the mantra of “push early, push often” is often heralded as the right product development course. The theory is one driven by the Agile model – get value to customers in the form of working code as quickly as possible, get feedback, iterate and push more code. This also jives well … Continue reading Push early, fail often