7 Steps to Giving the Best Presentation of Your Life

  I give a lot of talks. I’d like to think I’m pretty good at it at this point. But it hasn’t always been this way. Sure, years of playing in bands gave me a level of stage comfort that many must overcome but I was the keyboard player – a sideman. When you’re giving … Continue reading 7 Steps to Giving the Best Presentation of Your Life

I’m leaving TheLadders….and launching Proof!

“Go to the edge of the cliff and jump off. Build your wings on the way down.” -- Fahrenheit 451 author Ray Bradbury     It’s a new year. And even though it’s mostly an arbitrary point in time, there’s a distinct you-should-do-something-important-right-now feeling to this time of year. Coincidentally, I’ve been thinking about making … Continue reading I’m leaving TheLadders….and launching Proof!

Customer Service: The defining quality of service design

I own two cars - a Chrysler and a Volkswagen. Periodically they both need to be serviced. I go to the dealerships because of warranty requirements. The Volkswagen dealer is also a Porsche and Audi dealer making it a far more upscale place to visit then the Chrysler (and Dodge) dealer. The facilities are radically … Continue reading Customer Service: The defining quality of service design