Everyone should talk to customers. Most companies buy the idea. They also believe it's a waste of time with developers. Here's why they're wrong.
Bias for actionPosted on February 13, 2023.
Analysis paralysis is a team momentum killer. Biasing for action builds both learning and decision making chops. Here's how.
What’s the difference between a user outcome and a business outcome?Posted on February 6, 2023.
Outcomes are measures of behavior. Here's the difference between a business outcome and a user outcome and why it matters.
Why aren’t learning and experimentation corporate values?Posted on January 30, 2023.
Despite decades of advice and proof that building learning into our work improves results, organisations are still resistant. Why is that?
OKR and ScrumPosted on January 16, 2023.
OKR require agility to succeed. The basics of Scrum provide the exact right scaffolding for this.
Everyone Must Talk to CustomersPosted on December 12, 2022.
Whether you’re a leader, engineer or someone else who isn’t usually associated with “getting to know the customer”, there's no excuse for not talking to your audience.
What OKRs Mean for Middle ManagersPosted on November 28, 2022.
Middle managers can strongly influence the success of OKRs. Here’s how their job changes to support these new goals.
Everything has an origin. Don’t be afraid to question it.Posted on October 31, 2022.
Just because we've always done things a certain way doesn't mean they still make sense in a modern context. Questioning means improving.
Business Problem Statements vs Opportunity StatementsPosted on October 10, 2022.
Defining your work is crucial to creativity, innovation and agility. Here are two templates to help your team do that.
Scaffolding – solidifying a change with temporary supportsPosted on September 19, 2022.
Sometimes building in seemingly simple supports can strengthen a new way of working in unexpected ways. Here are two.